Alpaka Support

Updated: 18 August, 2026 | 1 minute read

Welcome. This is where you learn to run Alpaka. Start with the app your team uses, work through logging in, then take the features one at a time. Most of what you need is covered in the first three articles. Or search the whole library by keyword.

Start here

First time log in - get into your account.
Navigation - how the system is laid out.
Devices - set up the device your staff clock in on.

Trialling rather than set up? Go to Five Minute Trial.

Sections

Introduction - what Alpaka is and the questions people ask before committing.
Free Trial - get from signup to real data in a few minutes.
Apps - Alpaka Team for staff, Alpaka Presence for the clocking device.
Logging In - your custom domain, first log in, app log in.
Getting Started - finding your way around.
Presence - devices, identities, PIN, QR code, timesheets.
Rota - building shifts, editing, list view.
Absence - recording and reviewing staff absence.

Can't find it? Contact support from inside your Alpaka account.